Our shopping pages on harveyowen.com will guide you through the order process.

Our order process allows you to check and amend your order before submitting. Please take the time to check your order at each stage of the process.

Once received we will email to confirm, accept and provide receipt of the order. If we are unable to accept your order, we will inform you by email and refund any monies paid for the product(s). This may be due to (but not limited to) unexpected limits on our resources which we could not foresee or if we have identified an error in the price or description of the product.

We will assign you an order number when we send our acceptance email. If you have any queries about your order, please quote this number.

All product(s) are made to order, and we advise to allow 6-8weeks on items purchased on our website. Bespoke orders will be 6-8weeks once the design has been confirmed and a 50% deposit has been paid. We will keep you up to date with your purchase and inform you once your purchase is ready to be shipped. Bespoke orders will only be shipped once the full amount has been paid.

Shipping is free of charge. All parcels will be insured and need to be signed for on delivery. Please ensure someone is present at your chosen delivery address to receive the goods and provide the necessary signature.

Please note our pieces may attract additional customs and taxes when shipping outside the UK. These are not included in your order and Harvey Owen Jewellery are not responsible for calculating these. Please be sure before you purchase.

The product(s) will be your responsibility from the time we deliver the product(s) to your chosen address or from when you collect your order from us in person.

If you would like more details on any piece, please feel free to email and we’d be happy to help.

Our jewellery is made to order in our London workshop and therefore Harvey Owen cannot offer refunds on purchases unless the order is cancelled within 48 hours. Please email info@harveyowen.com to cancel any order. Items purchased from our ‘Ready to Ship’ section are eligible to be returned within 14 days of receipt. For hygiene reasons, pierced earrings may not be returned. All custom pieces, special orders and made to order pieces are final sale.

At Harvey Owen, quality and craftmanship are of our utmost concern. If however you should experience the need for repair on any piece of Harvey Owen Jewellery please contact us on info@harveyowen.com. Please include your name, address, order number and repair issue. Harvey Owen guarantees a warranty period of six months on all items from the date of purchase. Harvey Owen will repair any breakage caused by manufacturer or material defect within six months of purchase at no charge. Please note cracking, chipping or scratching of stones or plating wear are not considered as manufacturing defects. Repairs needed after six months or deemed to be caused by misuse will incur a repair charge at the customers expense.

As each piece is made to order we cannot offer refunds once delivered unless the product(s) is damaged or faulty and we are unable to repair this. We will make any refunds due to you as soon as possible. Please check your purchase on delivery and contact us directly on info@harveyowen.com if there are any concerns.

The customer is required to pay a 50% deposit on any bespoke order before manufacture can start. If any bespoke order is cancelled after this the full price will remain payable in full.

Harvey Owen can cancel any order it feels fit to do so whereupon all paid monies will be refunded in full.

By placing an order you agree to these terms above. Your statutory rights are not affected.